Multilingual AI Intake
WhatsApp and web chat enquiries are answered in the language the customer writes in, including Afrikaans and isiZulu. Voice calls are handled in English.
R3,000 a month + R6,000 setup No minimum term 30 days’ written notice
In short
Multilingual AI Intake is part of AI Reception. On WhatsApp and web chat, the AI replies in the language the customer uses, including Afrikaans, isiZulu and other languages, and every conversation is logged into the same pipeline in the language you work in. The voice receptionist speaks English.
What it does
When a customer writes on WhatsApp or web chat, the AI replies in the same language, asks the same qualifying questions and captures the same details: what they need, where, and by when. It does not force the customer to switch to English to be helped.
Every conversation is logged in your pipeline in a consistent format, so you can read and act on it in the language you work in.
What it does not do
- Voice calls are answered in English. Spoken Afrikaans or isiZulu is not offered as standard.
- It does not guarantee perfect phrasing in every language or dialect; unusual requests are handed to you.
- If you need a specific spoken language, ask on the consultation and we will tell you plainly whether it is ready for your business.
How it fits the SYSTEM framework
Language is one of the quieter reasons an enquiry goes cold. Multilingual intake sits inside AI Reception and feeds the same structured records into your pipeline, so it adds reach without adding work for you.
Who it's for
Businesses whose customers do not all write in English: trades and service businesses in mixed-language areas, and anyone who gets WhatsApp messages in Afrikaans or isiZulu today.
Questions
Common questions
- Does this cost extra on top of AI Reception?
- No. Multilingual intake is part of AI Reception, which is included in Ecosystem Core.
- Which languages does it handle?
- On WhatsApp and web chat it replies in the language the customer writes in, including English, Afrikaans and isiZulu. The voice receptionist speaks English.
- Do I need to speak those languages myself?
- No. The intake layer handles the conversation and hands you a clear, structured record in the language you already work in.